MindCraft Infra Management
Infrastructure management requirements for financial institutions are distinguished by the necessity to understand your business, and the need to ensure availability of your applications, in the light of stringent regulatory requirements.
We have developed core processes to provide Support and Managed Services built around the ITIL framework. Our objective is to minimize downtime and ensure high performance, predictability and visibility.
Our teams deployed at your site, are backed up and interact constantly with product specialists in our competency center ensuring consistent, dependable and people independent service levels.
MindCraft, our services delivery framework, is based on ITIL standards. Our foundation for delivery is built around what our clients value most - Secure, Available, Predictable, Visible Performance, covering :
- Technology Consulting in Datacenter Design
- Program Management Services to establish Datacenter and DR facilities
- IT Security Services – Gap Analysis and compliance for ISO 27001
- Business As Usual - Operations Sustenance and post implementation support of DC and DR facilities
Technology Consulting in Datacenter Design
- Rich experience in the design and implementation of state of the art Datacenters for leading Banking, Financial Services & Insurance institutions
- Established credentials in integrating multi vendor products and solutions for systems, network, security and storage solutions to establish a Datacenter and associated disaster recovery facilities.
- Technical consulting to ensure that designs recommended by other vendors conform to industry standards and your business needs. We bring in the perspective required to ensure that the designs meet your current and future business requirements and growth.
Program Management Services
- Supervise and manage the project to ensure timely completion as per plan
- Manage the vendors retained to deliver various components of your datacenter
- Develop a comprehensive User Acceptance Plan
- Supervise the delivery of vendor equipment and conduct the technical and functional acceptance
- Depute experienced and trained teams to assist you in the installation and deployment of various components
IT Security Services
- Rich experience in successfully assisting our clients in achieving security compliance such as ISO 270001
- Team of CISSP and CISA certified and trained IT security consultants focused on technology compliance
- Empanelled under CERT-in. (Computer Emergency Response Team – India chapter) as a certified security auditor
Business As Usual (Operations Sustenance and Post Implementation Support)
- Provide ITIL trained process experts to work with your team to study and develop processes to manage your datacenter and DR facilities
- Establish and document comprehensive IMAC (Install, Move, Add, and Change) procedures
- Study and recommend a suitable Incident Management Process to handle fault detection and management, deployment of upgrades & patches, new implementations, new equipment rollout
- Define & document operating guidelines, performance metrics and reports to monitor the operations of the datacenter